Defect Management &
Handover Assurance.
Not a consultant's hours. This is a defined service with a defined output: a clean, documented, on-time handover. Group 4 is engaged by developers, head contractors, project directors and building managers who cannot afford close-out to go wrong.
Developers
Protecting settlement dates and purchaser confidence. The register is the evidence the building is ready.
Head contractors
Getting off the project clean, with defects closed inside the programme instead of litigated after it.
Building & facility managers
Inheriting an asset with a documented close-out, not a folder of loose ends and a defect liability fight.
Five stages. One source of truth.
[Steps below are the working frame, refined to Louis's exact method after the discovery call.]
Inspect
Staged, methodical inspections across the works, planned to the programme rather than the panic. What gets checked, when, and to what standard is defined up front.
Capture & cost-code
Every defect logged once, in one register: located, photographed, severity-rated, priced and cost-coded. Commercial exposure is visible from day one, not discovered at the end.
Track & hold accountable
Defects assigned to trades with dates. Reinspection confirms rectification. Nothing is closed on a subcontractor's say-so.
Report
A reporting cadence the client can run the project by: close-out velocity, open exposure by trade and cost code, readiness for practical completion. No surprises in the last week.
Close out & sign off
A documented sign-off pack: the completed register, inspection records, outstanding-works schedule and handover documentation, the evidence the handover was done right.
Deliverables, not activity.
- The cost-coded defect register, live throughout and yours at close-out.
- Inspection records: staged, time-stamped, photographic.
- Progress reporting: velocity, exposure and readiness at an agreed cadence.
- The sign-off pack, the documented evidence of a clean handover.
Run on the Group 4 system, the cost-coded register and reporting engine built from twenty years of close-outs. See it live with sample data →
Engaged the way the project needs.
Assurance
Independent oversight of an existing close-out: inspections, register audit and reporting that tells the client the truth about readiness.
Advisory
Setting up the close-out regime early, with protocols, register structure and cadence, so the delivery team runs it right from the start.
Embedded
Group 4 runs defect management end-to-end as part of the project team, through PC, settlement and the defect liability period.
Talk to Louis.
Not ready for a full engagement? Start with the fixed-fee Health Check. Otherwise: a quick call, no obligation. He'll tell you straight if Group 4 can help.